Plexian Privacy Policy

At Plexian, we respect your privacy and are committed to protecting the personal data you share with us when you use Plexian Casino online. This Plexian Casino Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your own data. By registering an account, logging in, or otherwise using our services, you agree to the practices described below. If you do not agree with any part of this policy, we recommend that you do not use our platform.

Who We Are

Plexian Casino is owned and operated by Plexian Network B.V., registered at Kaya Richard J Beaujon z/n, Willemstad, Curacao. Our payment processing is handled by Pulsion Processing LTD on our behalf. We are licensed and regulated by the Curacao Control Board and hold a CGA Verified Certificate. Any disputes that cannot be resolved directly with us may be referred to CADRE, an independent ADR entity approved by the Curacao Gaming Authority under certificate number CGA/ADR/2025/01. As the data controller, we determine how and why your personal information is processed across our official site and related services.

Information We Collect

When you create an account with Plexian Casino online or continue using our services, we collect several categories of information necessary to provide a secure and compliant gaming experience.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, including passports, utility bills, and bank statements, to comply with anti-money laundering and KYC obligations.
• We record your transaction history, including deposits, withdrawals, and Plexian Casino bonus code usage.
• We track your gaming activity, wagering patterns, and session data to improve our services and detect irregular behaviour.
• We collect technical data such as IP address, browser type, device information, and login timestamps whenever you use Plexian Casino login credentials to access your account.
• We may collect communications you send us through live chat, email, or our support and feedback form.

How We Use Your Information

Our purpose in collecting your data is to operate Plexian Casino safely, legally, and efficiently. We use your information to verify your identity, process deposits and withdrawals, and manage your participation in our Plexian Cashback VIP loyalty programme. We also use your data to communicate important updates, respond to your enquiries, and personalise the promotions we offer, including welcome bonuses and ongoing casino plexian bet promotions. We analyse aggregated data to improve game selection, optimise our platform, and ensure fair play across our casino and sportsbook products.

We may also use your information to comply with legal and regulatory requirements, including reporting obligations to the Curacao Control Board, responding to law enforcement requests, and preventing fraud, money laundering, or underage gambling. Where required, we retain records of your transactions and identity verification for as long as applicable law demands, even after you close your account.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the performance of our contract with you when processing information necessary to provide our services, such as managing your account and processing payments. We rely on our legitimate interests when improving our platform, preventing fraud, and communicating relevant offers. We rely on legal obligations when retaining records for licensing and compliance purposes. Where consent is required, such as for certain marketing communications, we will ask for your explicit agreement before proceeding.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties to operate our services effectively.

• We share payment details with Pulsion Processing LTD and other payment providers to process deposits and withdrawals through methods such as Visa, Mastercard, PayPal, Skrill, Neteller, and Bitcoin.
• We share data with identity verification providers to confirm your age and identity before your first cashout.
• We may disclose information to regulatory authorities, including the Curacao Control Board and CADRE, when legally required.
• We work with game providers such as Evolution Gaming, NetEnt, and Pragmatic-style studios who may receive limited gameplay data necessary to deliver games.
• We may share data with marketing and analytics partners to understand how players interact with Plexian Casino online.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing our official site. Cookies allow us to remember your login preferences, maintain session security, and understand how you use features such as our sportsbook, live casino, and slots library. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of Plexian Casino online.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We use encryption protocols to secure sensitive information, including payment details and identity documents. Access to your data within our organisation is restricted to authorised personnel who require it to perform their duties, such as processing your Plexian Casino withdrawal time requests or verifying your account.

While we strive to protect your information, no method of transmission over the internet is entirely secure. We encourage you to use strong passwords and to keep your login credentials confidential when accessing Plexian Casino login pages.

International Data Transfers

As we serve international markets, your data may be transferred to and processed in countries outside your country of residence, including Curacao and other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur, in line with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal retention obligations.
• You may object to certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team through our support and feedback form or by emailing support@Plexian Casino.com. We aim to respond to all valid requests within a reasonable timeframe.

Restricted Territories

We do not knowingly collect or process data from residents of restricted countries, including the United States, Australia, France, Belgium, the Netherlands, and other jurisdictions listed in our terms. If we discover that a player from a restricted territory has registered with us, we reserve the right to close the account and take appropriate action in line with our policies.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records related to deposits, withdrawals, and bonus activity, including any Plexian Casino promo code redemptions, may be retained for extended periods as required by regulatory authorities.

Changes to This Policy

We may update this Plexian Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of Plexian Casino online after changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about how we handle your personal data, please reach out to us. You can contact our support team via live chat, available 24/7, through our support and feedback form, or by emailing support@Plexian Casino.com. We are here to address any concerns you may have about privacy while using Plexian Casino.